Servicing Your Heat Pump Water Heater

Hot Water Heat Pumps recommends that you service your heat pump water heater on an annual basis. Not only will this ensure the optimal ongoing performance of your heat pump, but it is also a requirement for qualifying for a Hot Water Heat Pumps Enhanced Warranty - see Warranties section below.

Please contact Hot Water Heat Pumps Ltd to arrange for an annual service in the wider Auckland Region, or click here to find a Hot Water Heat Pumps Dedicated Service Agent in your area.

Hot Water Heat Pumps Ltd provides service not only for our own brands but also for all other brands of heat pump water heaters. We charge $100+ GST per hour plus a travel charge for the greater Auckland region. Service agents will have their own rates which you should query with them.

Dedicated Service Agents Across New Zealand

Hot Water Heat Pumps Ltd has dedicated service agents nationwide and stock parts that will accommodate most heat pump water heaters currently on the New Zealand market. Our service team are available for routine servicing, warranty work and repairs.

Please click here to find a Hot Water Heat Pumps Dedicated Service Agent in your area.

Hot Water Heat Pumps - Parts & Accessories

Hot Water Heat Pumps Ltd has a comprehensive range of heat pump water heater spare parts and accessories to ensure you are covered in the event of damage, failure or routine maintenance of your heat pump. We have parts that will accommodate most heat pump water heaters currently on the New Zealand market.

We only use the highest quality componentry in our heat pump water heaters, and our parts and accessories are also second to none. Hot Water Heat Pumps also offers a range of high quality heat pump water heater accessories that will help you get the most out of your heat pump investment.

Warranties

Hot Water Heat Pumps Ltd warrants to the original owner and installation site that it's heat pump water heaters to be free of defects in materials and workmanship.

Performance Plus Warranty

A 24 Month Parts and Labour* Warranty covers standard system componentry including Compressor, Evaporator Coil, Heat Exchanger and Refrigeration Systems.

A 10 Year Commercial Anti-Corrosion Warranty covers the Titanium Tube within the Heat Exchanger (HX), and this increases to a full 30 Year Residential Anti-Corrosion Warranty for residential applications.

Please click here to download a copy of our Performance Plus Warranty Overview and Warranty Registration Form.

Thermo Plus Warranty

A 24 Month Parts and Labour Warranty covers standard system componentry including Compressor, Evaporator Coil, Heat Exchanger and Refrigeration Systems.

A 10 year Residential Anti-Corrosion Warranty covers the Titanium Tube within the Heat Exchanger.

Please click here to download a copy of our Thermo Plus Warranty Overview and Warranty Registration Form.

Econergy Warranty

A 6 Year Parts warranty covers the Econergy unit.

The sealed refrigeration system including the compressor, and the expansion device have a 6 year parts warranty. Other parts including the water system, and electronics have a 3 year parts and labour warranty at which point the warranty reverts to "Back to Base" for a final 3 years.

Please click here to download a copy of our Econergy Warranty Overview and Installation Declaration.

Instructions

This section provides a set of user-friendly guides to help you set and control the temperature on your heat pump water heater. Different Instruction Sheets are provided for units purchased in specific date periods - so please take time to ensure you have downloaded the right guide for your machine.

Operation Instructions (2004 - 2007)
Operation Instructions (2007 - 2008)
Operating Instructions (2008 - Current) Inc. Management System